INDEPENDENT SPREADSHEETAT A GLANCE
Follow the item record through purchase and warehouse storage. After parcel submission, use the separate parcel record for preparation and delivery.
Item-Order Status
| Status | Next stage |
|---|---|
| Purchased | The seller order has been placed; delivery to the warehouse is still pending. |
| Shipped (Local) | The seller has dispatched the item within China, not internationally to you. |
| Received | The item has reached the warehouse and is awaiting inspection. |
| Stock arrived | Inspection and weighing are complete; warehouse stock-in is still pending. |
| Stored in warehouse | The item is stocked and can be selected for a parcel within its storage period. |
Messages Requiring a Response
Confirmation pending means the purchaser needs information from you. Open the order message and respond with the requested details. A balance request means an additional purchase amount must be resolved; check the explanation instead of treating it as a tracking delay.
For an extra payment request, use the purchase-balance checks before treating the message as a shipping delay.
Parcel Processing & Dispatch
After parcel submission, check its payment and processing status separately from the item order. International shipping payment is followed by warehouse preparation. Shipped (International) identifies the outward shipment stage.
Use the parcel record and tracking number to follow the journey after dispatch. Keep the item order number for product enquiries and the parcel number for delivery enquiries.
If the items have not yet been submitted, complete the warehouse preparation steps and shipping submission checklist first.
Tracking Enquiries
A parcel can pass through carrier collection, security checks, flight scheduling, transit, customs and a local courier. Updates are not continuous at every stage.
Compare the latest event with the estimated delivery window. If the record shows an exception or the parcel is outside that window, contact support with its tracking number and the last event. An unchanged scan alone does not establish that the parcel is lost.
Customs & Delivery Exceptions
Read the latest tracking event for an action rather than judging progress only by days since dispatch. If it requests documents, payment or recipient contact, check the request with the carrier or support and keep your response.
For an unclear exception, send support the parcel number, destination, latest event and date. State what you have already done. Ask whether a response is needed and when to follow up, rather than opening multiple enquiries with different descriptions.
Return Status & Next Action
When tracking turns into a redelivery or compensation enquiry, follow the parcel-return and claim steps.
| Status | What to confirm |
|---|---|
| Order Return | The parcel submission was cancelled. Check the reason, such as incomplete recipient information or contents not accepted by the route. |
| Domestic Return | The parcel was returned within China. Ask about the failed check, eligible resending method and any payment difference. |
| Overseas Return | The parcel is being returned from abroad. Confirm its location, recipient details and redelivery charges with support. |
| Delivered / Confirmed Receipt | Check received contents promptly. For a problem, retain evidence and open the applicable after-sales enquiry immediately. |
A Clear Support Enquiry
Keep one timeline with the date, event, contact and response. Attach the parcel reference and relevant evidence, then add new information as it becomes available. This helps support see which part of the journey needs attention.
A return scan, an approved claim and a credited refund are different outcomes. Ask for the next concrete step and follow the corresponding record until it is complete. Use the returns guide when the enquiry moves to redelivery or compensation.