How to Buy with Orientdig: From Product to Parcel

Product Selection

Browse a category or use the homepage search. Open the product details and choose the style or color you want to compare. The page updates the selected product’s images, price reference, available sizes and supplied QC photos.

Choose View full product details to open the matching item in the full catalog. Continue with Orientdig selected, then confirm the exact option in the buying account.

Start with the eight product categories, then use the pre-order product checklist to save the exact option and resolve missing details.

Order Confirmation

• Item and options

  Match the product, color or version, size and quantity to your selection.

• Purchase conditions

  Review current availability, minimum quantity and any seller requirements. Confirm purchase and shipping eligibility for the item before paying.

• Order amount

  Check the item charge and delivery within China. International parcel shipping is handled after warehouse arrival.

Purchase & Delivery Planning

Before paying for an item, plan how it could reach your destination. Save the product link and ask about uncertain contents, packaging or route requirements while a different product is still an option. A low item price is only one part of the decision.

Build a short order record: selected option, item amount, domestic delivery, size chart and questions sent to the agent. Use the same record when checking the warehouse arrival. It helps distinguish a seller mismatch from a detail that was never confirmed.

Purchase Payment & Messages

Pay the confirmed purchase amount so the agent can place the seller order. Follow the item-order record for progress and messages.

If the purchaser requests clarification or an additional balance, read the reason and respond through the order. Resolve the request before expecting the purchase to continue.

Use the top-up and balance checks if you need to add funds or understand a request for an extra purchase payment.

Warehouse Review

When the item is stored, open the photos attached to your own order. Check the selected option, quantity, included pieces and visible condition.

Request a specific missing view or measurement if needed. Resolve an incorrect or damaged item before selecting it for a parcel, and check any return deadline promptly.

Work through the warehouse QC checklist before you accept an item for shipping.

Parcel Submission & Tracking

Select the ready warehouse items, verify the delivery address and compare eligible routes. Choose packing services, review the shipping estimate and submit the parcel payment.

Follow the parcel record through preparation and dispatch. Once tracking is available, use the parcel number for delivery enquiries and retain the item order number for product questions.

The shipping submission guide covers quotes, declaration and insurance; the tracking status guide explains what to follow after submission.

Receiving Your First Parcel

Keep watching the parcel record after international dispatch. Check for a request from the carrier or customs and respond through a verified contact channel. Save the tracking number somewhere accessible outside the buying account.

When the parcel arrives, inspect the outside and record any damage before discarding packing materials. Compare the contents with the submitted item list. For a problem, record the parcel number, affected item and clear photos, then contact support immediately. The returns guide explains evidence and claim deadlines.